With most organisations offering remote-working or hybrid models, the need for support has been constant. Roles across application or infrastructure support are in high demand, with many opportunities in Dublin but also remotely in Ireland.
There has been a slight increase in the demand for contractors in this space, notably within the banking or financial industries. Most companies are seeking candidates with strong SQL and Java skills. There is also a high demand for candidates with good knowledge of scripting with PowerShell or Python, with many teams seeking support engineers to assist them with minor code changes or database clean-ups.
On the infrastructure side, companies are looking for candidates with a broad knowledge of networks, cloud infrastructures and some understanding of security. A good understanding of ITIL processes is advantageous and working with platforms like Zendesk, Salesforce, etc. and ticketing systems like Jira, Remedy, ServiceNow etc.
Salaries have not changed since our last salary survey in January and there is a constant demand and supply of candidates for these roles. The majority of your support roles are now fixed-term contracts or day-rate contracts, especially in application support roles.
There’s been a steady increase in demand for these roles within the financial and banking industries, with several large-scale projects recruiting engineers on day rate contracts rather than as permanent employees.