IT Support Engineer Jobs Market April 2023

With many organisations leaning more heavily on technology and increasing the focus on providing a seamless customer journey experience, the investment in IT Support has become evident across a variety of sectors. Rapid digitalisation of organisations has increased the demand for cloud-based services. These are becoming increasingly popular in many organisations, allowing them to refrain from investing in expensive hardware and infrastructure solutions whilst allowing their data and applications to remain secure, accessible, and easily shareable anytime and anywhere. This has led to an increase in demand for supporting systems hosted both in on-cloud and on-premise-based solutions.

With the continuous rise in both hybrid and remote working options available in the Irish market, employers are shifting to remain competitive and are providing flexible remote options to their teams. This has led to an increased demand for establishing stable and reliable IT Support teams to provide both on-site and remote support to both in-house users and customers alike. To ensure uninterrupted workflows and effective employee collaboration, software such as cloud support, remote desktop, and video conferring are becoming the backbone of many organisations. With a multitude of solutions being used, it is challenging to manage and support each individually, and therefore there has been an increase in organisations adopting more centralised and consolidated remote software solutions.

Software and Application Support specialising in Linux and Windows environments has seen growth that many organisations migrating from VMware and on-premise environments to hybrid and public cloud solutions such as Azure and AWS. Application Support particularly in cloud and web-based solutions has seen continuous growth, presenting an excellent opportunity for IT support professionals looking to navigate their IT career into software development. Technical support skills in .Net, C# and Java are particularly in demand, which presents an opportunity for candidates to collaborate closely with developers.

Streamlining processes and response times with an increase in improving service and reliability of systems increased demand in service delivery and leadership roles across a variety of sectors, particularly financial and asset management organisations. The ongoing investment in establishing reliable support services has resulted in an increased demand for skilled support specialists across various levels ranging from Level 1 to Level 3 support. This has led to a marginally positive impact on the salary increments for support specialists as seen across a variety of sectors.

The IT Support sector provides a great entry point to many aspiring IT individuals who are determined to progress into more senior support roles or areas such as Software Development or DevOps. Entry-level candidates typically require to have third-degree education in an IT-related discipline and have one to two years of experience in some support-related role.
Mid-level candidates typically need to be equipped with external customer-facing support experience along with hands-on exposure to SQL databases, PowerShell or Bash scripting, and network for more mid to senior-level support positions.

For more information on the current IT Support Engineer jobs market and the latest salary bands, please download our IT Salary Survey below.