Software Support Engineer

Job Type: Permanent
Location: Dublin South
Sector: /
Salary: €35000 - €45000
Consultant: Elaine Sheehy +3531 649 8514
  • €35000 - €45000
  • Permanent
  • Dublin South

Software Support Engineer

  • Dublin HQ of global SaaS provider
  • Key decisions made locally
  • Modern tech & Agile CI methodologies


This Software Support Engineer opportunity is more than an average Technical Support job – rather than simply resolving support tickets, you will be taking a wide-ranging view of this exciting company’s unique software platform. As Software Support Engineer, you will conduct thorough investigations of production issues, identify wider impacts and mitigate future problems.

The Software Support Engineer suits you if you’ve got experience and passion for software support and have strong skill writing SQL queries. You will be based in the Dublin City office, the decision-making centre of this global software outfit.

Combining a rich and varied tech stack with Agile and Continuous Integration methodologies, this is a truly state-of-the-art IT environment. As Software Support Engineer, you will collaborate closely with customer service and technical teams to troubleshoot production issue across the SaaS platform. You will proactively manage multiple issues at all times.

The company is currently undertaking large new projects around migration to AWS and introducing TDD. Now’s the ideal time to join as Software Support Engineer and take part in these high-impact initiatives.


You will:

  • Prioritise and troubleshoot technical and production issues
  • Log customer service/issues tickets
  • Carry out root cause analysis
  • Support all software apps across the SaaS platform
  • Implement customer change requests
  • Accurately document solutions
  • Troubleshoot customer reporting incidents


Skills / Experience:

  • Software Support experience
  • Strong SQL – writing database queries


Salary / Remuneration:

EUR €35,000 – €45,000 + 5% bonus (DOE)


For more information, contact Elaine Sheehy confidentially on +353 1 649 8514 or click below to apply.

I specialise in recruiting for IT Infrastructure Engineer, if you wish to discuss this or other IT Infrastructure Engineering opportunities, please feel free to contact me or visit our website.


About Archer – Archer is a Specialist IT Recruitment Consultancy based in Dublin, Ireland

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